Luis Morales

Engineering Graduate and Professional Programs

Executive In Residence in the Engineering Graduate and Professional Programs

Luis Morales Profile Photo
Luis Morales Profile Photo

Bio

Luis Morales has 28 years of professional experience in various engineering leadership roles at Cisco Systems and AT&T Labs. In his most recent assignment, he led a Cisco team responsible for analyzing customer sentiment and experience, create insights and compel the business to drive improvement actions.

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  • Building high-performing and engaged teams and leaders
  • Passionate about quality, customer success and continuous process/product improvements
  • HW & SW quality data analytics
  • Thought leader in Quality Management System and customer experience
  • Customer advocacy and customer quality engagements

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Inventor
Six patents in the area of IP networking and security (one for Lucent, and five for AT&T)—

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  • US Patents: 5761203, 5987526, 6044092, 7444417, 792576 and 7953855.

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Education

  • B.S.E.E. University of Puerto Rico, 1989
  • M.E. Cornell University, 1992

Positions

  • Executive In Residence in the Engineering Graduate and Professional Programs

Courses Taught

  • MENG 540: Management of High Tech Industries
  • EGRMGMT 591: Special Readings in Engineering Management
  • EGRMGMT 579: Using Real-Time Data to Improve Customer Quality Experience
  • EGRMGMT 575: Software Quality Management
  • EGRMGMT 501: Engineering Management Seminar

Publications